Cancellation & Refunds:
Should you become dissatisfied with our services within the first 30 days of your account activation or software development process, netsco will refund your fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of services effort or hosting account activation. You may however cancel your hosting account at any time in order to make sure that your hosting account is not renewed. You will need to contact customer service and verify information before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances will be sent to collections and all services will be terminated.
In addition refunds are not available for additional services which you may purchase at netsco for instance:
- An additional domain name we may purchase for a client is not refundable
- A dedicated IP which we may setup for a client for a charge is not refundable.
- A script or software product sold as a digital download
- Services integrated after successful approval of payments or script deployed on clients server
- Custom software development and design services as per client requirements
Website& script files are the responsibility of the netsco customer and should a netsco customer decide to cancel their service it is the customer's responsibility to make sure that they have backed up & downloaded the web site files and any emails from the netsco server prior to requesting that netsco cancels their account. Once the cancellation request has been submitted to netsco a cancellation of the web site hosting service may occur anytime after the request is received by netsco and when a cancellation request is completed the client's hosting account with netsco and their web site files are permanently removed from the netsco servers. Therefore again it is the client's obligation to ensure that they have downloaded their web site files and any emails from the server prior to their cancellation request.
30-Day Money Back Guarantee
netsco offers an unconditional 30-day money back guarantee that covers cancellations on shared hosting, reseller hosting and VPS hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-on costs which are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations & dedicated servers are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain registration fees are $24.95/yr. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves netsco hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded firstname.lastname@example.org